Customer Service Associate

Location: Central Florida most well-liked however position is hybrid so location can range

Division: Operations

We’re looking for a devoted and customer-focused Buyer Service Affiliate to affix our staff. This position is chargeable for offering distinctive service to members of our unique membership membership, dealing with eCommerce transactions, and making certain a seamless buyer expertise. The perfect candidate can have sturdy communication abilities, a ardour for serving to others, and expertise in eCommerce and membership companies.

Key Obligations:

Member Assist: Present immediate and courteous help to membership members by way of telephone, e mail, and chat, addressing inquiries and resolving points associated to membership and eCommerce transactions.
Order Processing: Help members with inserting orders, monitoring shipments, and managing returns and exchanges.
Account Administration: Assist members handle their accounts, together with updating private data, renewing memberships, and accessing unique advantages.
Product Information: Preserve a radical understanding of the services and products supplied to offer correct data and proposals to members.
Problem Decision: Deal with complaints and escalate points to the suitable departments when obligatory, making certain well timed and passable resolutions.
Suggestions Assortment: Collect and doc member suggestions to assist enhance merchandise, companies, and the general member expertise.
Promotions and Gives: Inform members about particular promotions, reductions, and new product launches.
Knowledge Entry: Precisely enter and replace member data within the CRM system.
Collaboration: Work carefully with different departments, equivalent to advertising, gross sales, and logistics, to make sure a cohesive and environment friendly service expertise.

Expertise and {Qualifications}:

Communication Expertise: Wonderful verbal and written communication talents, with a transparent and pleasant tone.
Drawback-Fixing: Sturdy important considering and troubleshooting talents.
Persistence and Empathy: Skill to remain calm and understanding in traumatic conditions.
Time Administration: Skill to deal with a number of inquiries or duties effectively and prioritize successfully.
Tech Savvy: Snug utilizing customer support software program, CRM methods(HubSpot), and Gmail, Google docs, and so forth… (or comparable applications).
Teamwork: In a position to work collaboratively with others in a fast-paced atmosphere.
Adaptability: Flexibility in adjusting to altering merchandise, processes, or buyer wants.

Work Setting:

Location: Primarily distant, with occasional journey to the Winter Haven, FL workplace for coaching, conferences, or different in-person necessities.
Schedule: Full time: Monday via Friday 9am- 5pm.
Know-how: Should have dependable web, a quiet workspace, all obligatory gear (minus web) will likely be supplied to carry out distant duties successfully.

Begin Date:

We’re in search of somebody to start as quickly as attainable, however we’re versatile with the beginning date for the precise candidate.

Compensation:

Pay: Aggressive wage, usually within the vary of $45k- $55k per yr, relying on expertise.

Further Advantages: Life Insurance coverage, Imaginative and prescient & Dental Insurance coverage, 401K w/ matching, Lengthy Time period & Brief Time period Incapacity Insurance coverage, Paid day without work and Worker reductions. 

Learn how to Apply:

Candidates ought to submit their software by following these steps: 

Ship your resume to careers@saltstrong.com with the topic line “I need to be a part of the Salt Sturdy Buyer Service Group” together with one of the best contact quantity.
Connect your resume (no cowl letter wanted).
Deadline: Functions will likely be reviewed on a rolling foundation, so we encourage you to use as quickly as attainable.